Returns & Refunds

Due to the hygienic nature of luxury raw hair products, all sales are final.

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with your order number, photos, and an unboxing video.

Products must remain the following:

• Unused
• Unwashed
• Unaltered
• In original packaging

Approved claims will be replaced after inspection. No refund will be made. Policies like these are standard across premium raw hair brands because the products cannot be resold once handled.